Being involved in making games does not exclude me as a consumer of others. I've been catching up on some business blogs and one issue struck a cord. The question posed was 'Does The World Need Independent Retailers?'
I considered the yearly plight of independent game retailers ... yearly because its only in-vogue pre or post the Christmas rush when profit projections and facts are stifled through via the press. Anyway the blog illustrates:
Never before have small retailers so needed to be different, to be
close to their
customers, to be an experience, to be about quality not quantity ... to be blogging.
The only other option is to sell up their
high rent, high overhead, high street
stores and move online.
This reminded me of the experiences I have of independent retailers; unfortunately, it was not pleasant and did not mirror anything stated in the business blog.
My memories are of obnoxious sales teams. Sales teams are too high of an accolade in retrospect, as would considering any member of staff in these shops as capable of making a sale. Evident is an odd braggart attitude to customers, not an open, helpful, guiding reverie which should be a requirement.
So independent retailers, in my experience fail on these counts:
- To be different (in a good way)
- Build relationships with their customers
- Define quality and support it
The experience is negative, there is no differentiation in design, layout, point-of-sale, one-to-one sales. The likes of HMV, Virgin or Game are still missing something. The only reason they see traffic is because they offer familiarity and expectation to consumers.
If an independent retailer can prove otherwise, I'm waiting.
I support independent retail due to the pre-owned market, I'd like to support them more. I'd like to see our game being 'SOLD'; there is only so much that can be done with box art, posters, TV ads, product placement, event promotions and retail space. I'd like to see game retail become 'cool', in the same way an Apple store, Muji, Early Learning Centre, dedicated running shop or SPACE.NK is 'cool'.



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